If it is too high then the draw bar arm that pushes the door is at too much of a down angle and instead of pushing forward it pushes more down.
Garage door opener rail bows down.
Thus the problem with the opener moving and the door not.
My only suggestion is the ensure that the door operates properly and easily without the gdo and then re connect the door.
Also check the rollers.
I believe there will always be a slight bowing as the pushing and pulling of the door exerts pressure on the rail.
Also verify the antenna on the motor unit is in the proper placement.
If you re too far away this can cause a problem with opening or closing the door.
Scroll for more items post 848621 10 30 2015 at 13 15 1 780 days old by mb1280 checkrate likes i ve been trying to alleviate some loudness in a garage door and this seems to be an answer but i don t know exactly why.
The front of the opener should only bearly clear the door when it is at its peak going around the curved part of the track.
If they look to be in good shape and you are still not sure what is causing the problem i recommend you have a qualified door technician come take a look at this.
It s illustrated in the chamberlain manual under installation.
Open the door by hand and when it is at its peak measure it and make sure the bottom of the rail clears by 1.
See the section in your manual titled position the opener when the door is fully opened the opener rail should be max 2 above the edge of the top section.
Every opener i ve ever seen or installed has a slight slope from the end of the rail back to the motor.
Normally it s only about an inch or so.
Firstly check that you re using it within the range required for your opener.
Disconnect the door from the opener trolley and open and close it manually.
You may also need to reprogram your keypad or replace the batteries in it.
Second the opener should be lower.